Refund policy


RETURNS & REFUND POLICY

Last updated: 10-12-2025


Thank you for shopping at Bad Beat Basement.

We want you to be fully satisfied with your purchase.

If there is an issue with your order, we’re here to help.

 

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:


  • The item must be unused, unworn, and in its original packaging
  • The product must be in the same condition as received
  • Proof of purchase (order number) is required



Items that cannot be returned:


  • Custom-made or personalized products
  • Digital items
  • Sale or discounted products
  • Opened decks of cards (for security & hygiene reasons)


Refunds

 

 

 

Once we receive and inspect your return, we will notify you.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds may take 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable.

 

 

 

 

 

Exchanges

We only replace items if they arrive defective, damaged, or if you received the wrong product.

If you need an exchange, contact us at:

📧 support@badbeatbasement.com

Please include:


  • Order number
  • A photo of the item received
  • A description of the issue

 

Return Shipping

Customers are responsible for return shipping costs, unless:

  • The product arrived damaged
  • We made an error in your order

We recommend using a trackable shipping service.


Damaged or Incorrect Items

 

If your order arrives damaged or incorrect, please contact us within 48 hours with photos.

We will ship a replacement at no additional cost.


Order Cancellations

 

 

 

Orders can only be cancelled before they are shipped.

Once the order has left our warehouse, cancellation is no longer possible.


Contact

 

 

 

For any return or refund questions, contact:

📧 support@badbeatbasement.com


We are here to help you have the best experience possible.