Refund policy

Last updated: 25 October 2026

14-day right of withdrawal

You may cancel a standard online purchase without giving a reason until 14 days after the day you receive it. For one order delivered in several parcels, this period starts after you receive the last item. You may also cancel before delivery.

This applies to sale items and our standard designs in standard sizes, even though we make them after ordering. Made to order does not by itself mean personalised. Only a genuinely personalised item made to your individual specifications may be excluded, and we will explain that before purchase. Your rights if an item is faulty remain unchanged.

How to cancel and return

Use Withdraw / return an order, also linked in our footer. Open your order and submit a cancellation request before dispatch or a return request after delivery. You can also use the contact details below; your right to withdraw does not depend on our approval.

Tell us clearly that you wish to withdraw, using our contact form or by emailing info@badbeatbasement.com. Include your name and order number. You do not need our approval to exercise this right. Send the goods back within 14 days after telling us.

Return address: Bad Beat Basement, Maasdijk 389, 4264 AR Veen, Netherlands. Please include your order number. Do not send a return to a manufacturer address on a parcel.

You can open the packaging and try clothing on as you would in a shop. Keep handling to what is necessary to check the item. We may deduct a reasonable amount for loss of value caused by unnecessary use, such as wearing or washing it. Original packaging is helpful but is not a condition for your withdrawal right. Pack returns securely.

Return costs

You pay the direct cost of a change-of-mind return. You arrange postage with your chosen carrier; its tariff depends on the parcel and country of origin. Ask the carrier for the price before sending. For a faulty, damaged or incorrect item, contact us first so we can arrange an appropriate remedy and necessary return shipping at our expense.

Refunds

We refund within 14 days after you tell us you are withdrawing. We may withhold payment until we receive the goods or evidence that you sent them back, whichever happens first. Refunds use your original payment method, unless you expressly agree otherwise, without a refund fee.

When you withdraw from the whole order, we also refund the standard outward delivery charge. Any extra charge for a more expensive delivery option is not refunded. When you return only part of an order, the original delivery charge is not refunded. Your bank may need additional time to display a refund.

Faulty, damaged, missing or incorrect orders

Contact us as soon as you notice an issue. Your statutory rights are not limited to a 48-hour reporting window or the 14-day withdrawal period. An order number, description and photos where available help us investigate. We remain responsible for delivery and for resolving a product that does not conform to the order. Depending on the circumstances, remedies include a repair or replacement at no cost, or a price reduction or refund where legally required.

Exchanges

For a different size or design, use your withdrawal right and place a new order. This does not limit your rights when we supplied an incorrect or faulty item.

Optional withdrawal form

You may use this text, but any clear withdrawal statement is sufficient:

To: Bad Beat Basement, Maasdijk 389, 4264 AR Veen, Netherlands; info@badbeatbasement.com.
I hereby withdraw from my contract for the following goods: [items].
Ordered on / received on: [date].
Order number: [number].
Name and address of consumer: [details].
Date: [date].
Signature: [only if this form is sent on paper].