Terms of service

TERMS & CONDITIONS

Last updated: 25 October 2026

Welcome to Bad Beat Basement. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all purchases made through the Bad Beat Basement webshop. By placing an order, you confirm that you have read, understood, and agreed to these terms.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes do not retrospectively alter an order you already placed or limit mandatory consumer rights.

2. Eligibility

To place an order, you must:

Be at least 18 years old
Provide accurate and complete information
Be the authorized owner of the payment method used

3. Products

We make every effort to display our products as accurately as possible. However:

Colors, textures, and finishes may vary slightly depending on your screen
Product availability is subject to change
We reserve the right to limit quantities or discontinue products at any time

Our standard designs in standard sizes retain the statutory withdrawal right, even when made after ordering. A genuinely personalised item may be excluded only where the law allows and we explain this before purchase. Faulty-goods rights remain unaffected.

4. Pricing & Payment

All prices are listed in Euros (€), including VAT where applicable.

Shipping fees will be calculated at checkout.

We accept various secure payment methods.

Payment must be completed before orders are processed.

If we discover an obvious pricing error, we will contact you and handle it in accordance with applicable consumer law. We will not charge a different amount without your agreement.

5. Shipping & Delivery

Orders are shipped to the address provided during checkout.

Delivery times are estimates only and may vary depending on carrier, location, and unforeseen circumstances.

We remain responsible for delivery until you or your designated recipient receive the goods, subject to statutory exceptions. Contact us about delays, missing parcels or damage; we investigate with the carrier. See our shipping policy for estimates and your options if delivery is late.

6. Returns & Refunds

Our Return & Refund Policy applies to all returns.

Please review the policy carefully before requesting a return.

Standard online purchases, including discounted items, have a 14-day withdrawal period after receipt. You then have 14 days to send goods back. Read our refund policy for return costs, the return address and refunds. This does not limit rights for faulty goods.

7. Damaged or Incorrect Items

Provide photos and a clear description of the issue so we may arrange a replacement or refund.

8. Intellectual Property

All designs, logos, images, and product concepts — including the Broken Ace symbol — are the exclusive property of Bad Beat Basement.

They may not be reproduced, distributed, or used without written permission.

9. Statutory consumer rights

Nothing in these terms excludes or limits rights or liability that cannot lawfully be excluded, including your rights to goods that conform to the order, delivery, withdrawal and remedies for faulty goods. A supplier policy does not replace your rights against Bad Beat Basement.

10. Privacy

Your personal information will be handled in accordance with our Privacy Policy, available on our website.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of The Netherlands / European Union, unless otherwise required by local legislation.

12. Contact

For questions about these Terms & Conditions, please contact us:

📧 info@badbeatbasement.com